Team Captain
, chats, emails and SMS) A general understanding of content moderation. Intermediate knowledge of CRM systems (i.e. Zendesk...
, chats, emails and SMS) A general understanding of content moderation. Intermediate knowledge of CRM systems (i.e. Zendesk...
as needed via Zendesk ticketing tool. Maintain and update SOPs, job aids, and HR documentation as needed. Contribute to global...
. Advanced computer literacy, with expertise in business analytics, CRM (preferably Zendesk or equivalent), and digital...
Job Description Who we’re looking for Zendesk is a service-first CRM company that builds powerful, customizable... software designed to improve customer relations. At Zendesk we encourage growth, innovation and believe in giving back to the...
abilities with attention to detail. Comfort working with support platforms such as Zendesk Ability to manage multiple...
., Zendesk, HubSpot, Gorgias, Salesforce) and an interest in automation tools (e.g., Forethought, Kodif, PixieBrix...
errors with the Sales team. Respond to Zendesk inquiries from Sales, Customer Success, Customer Support, and Finance teams... (Salesforce) & ERP (Oracle/Netsuite) or similar application experience is a big plus. Zendesk experience is a plus. Intermediate...
of mobile apps, connected devices, and TVE technology Experience with Zendesk is preferred Proficiency with Office Suite...
Continually build pipeline of new business, upsell, and cross-sell opportunities Become an authority on Zendesk’s products...†which ultimately come down to being a person of integrity. Willingness to travel. Where We Work Zendesk is not your average tech...
. An ideal candidate also has: Experience with CRM and ticketing tools, specifically Zendesk or Salesforce data Experience...