complejas y sistemas de ticketing Jira Zendesk. Soft Skills Vocación de servicio, comunicación efectiva traducción técnica...
, cierre, retención) Manejo de CRM (Soho, HubSpot, Selia, Zendesk) Habilidad para gestionar múltiples conversaciones (llamadas...
, cierre, retención Manejo de CRM Soho, HubSpot, Selia, Zendesk Habilidad para gestionar múltiples conversaciones llamadas y WhatsApp...
to manage multiple tickets or conversations without losing accuracy Comfortable using tools such as Plain, Intercom, Zendesk...
Strong DTC/eCommerce background Experience with Shopify and support platforms such as Gorgias, Zendesk, or Intercom...
del cliente en soluciones viables y escalables. Diseñar y presentar soluciones de Customer Experience (con enfoque en Zendesk... o transformación digital. Conocimientos Técnicos Deseables Experiencia con la plataforma Zendesk. Conocimiento en arquitectura...
platforms such as Gorgias, Zendesk, or Intercom Strong understanding of KPIs, SOPs, QA systems, refunds, chargebacks...
Experience using CRM or ticketing tools such as Zendesk, Salesforce, Freshdesk, or similar Flexible schedule availability...
, ZenDesk telephony integration, and front desk operator consoles Oversee the end-to-end lifecycle of phone numbers, including... E911, ZenDesk telephony integrations, front desk/operator attendant consoles, and workforce management platforms...
workflows. Nice to haves Experience using Hubspot, Metabase, or Zendesk. Independent analytical skills using SQL or Python...