Senior Technical Manager
such as ServiceNow, JIRA, or Zendesk Understanding of ITSM reporting and metrics Nice-to-have skills Qualifications...
such as ServiceNow, JIRA, or Zendesk Understanding of ITSM reporting and metrics Nice-to-have skills Qualifications...
, change, problem, and service request processes Familiarity with service desk tools such as ServiceNow, JIRA, or Zendesk...
onboarding. Documentation & Reporting: Record contributor interactions in Zendesk, tracking common issues and suggesting... a friendly, professional approach. Technical: Familiarity with: Zendesk or other support/CRM software, Slack, Google Suite...
and subscription experience is a plus The ability to work evenings and weekends highly preferred Experience with Zendesk...
previa Sistemas operativos (Windows, macOS, Linux) Manejo de herramientas de gestión de tickets (ServiceNow, JIRA, Zendesk... Estratégico Trabajo en Equipo Software: Windows, MacOS, Linux ServiceNow, JIRA, Zendesk o similares Microsoft Office...
de Mexico). Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power... billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive...
listening abilities. Proficiency with Zendesk and a high level of IT literacy. A customer-oriented approach with the...
that they can support and educate the community. - Helps file tickets to the appropriate group in Zendesk and ensures tickets..., Zendesk. - Own employer-level branding, with a focus on Social Media and other online messaging platforms. - Host great...