Global Service Desk Analyst I (Hybrid opportunity)
issues Experience handling IT support tickets using platforms like ServiceNow, Zendesk, or similar systems Familiarity...
issues Experience handling IT support tickets using platforms like ServiceNow, Zendesk, or similar systems Familiarity...
tools such as Jira, ServiceNow, or Zendesk. Background in technical support, helpdesk, or incident response environments...
tools such as Jira, ServiceNow, or Zendesk. Background in technical support, helpdesk, or incident response environments...
, Zendesk, Service Naow, etc.), uso de herramientas de monitoreo (Dynatrace, DataDog, OpenNms), conocimiento básico...
all steps, resolutions, and communications clearly (e.g., Zendesk, ServiceNow) Escalate unresolved issues to subject matter...
heavily in Boldr Experience with Hubspot is a plus. Experience optimizing platforms such as ZenDesk, TalkDesk, Shopify...
. Conocimientos: Técnicas de ventas consultivas. Manejo de CRM y plataformas de Contact Center (Salesforce, Zendesk, Avaya o similar...
de ventas consultivas. Manejo de CRM y plataformas de Contact Center Salesforce, Zendesk, Avaya o similar. Dominio de métricas...
OBJETIVO GENERAL DEL PUESTO Realizar, documentar y cerrar los tickets asignados al grupo de soporte en Zendesk...
de recuperación, eficiencia y retención. Conocimiento en herramientas de gestión y CRM (Zendesk, Salesforce, Genesys o similares...