skills. Comfortable operating in high-speed, constantly evolving environments. Experience with tools like Zendesk, Intercom...
to manage multiple tickets or conversations without losing accuracy Comfortable using tools such as Plain, Intercom, Zendesk...
Strong DTC/eCommerce background Experience with Shopify and support platforms such as Gorgias, Zendesk, or Intercom...
platforms such as Gorgias, Zendesk, or Intercom Strong understanding of KPIs, SOPs, QA systems, refunds, chargebacks...
Experience using CRM or ticketing tools such as Zendesk, Salesforce, Freshdesk, or similar Flexible schedule availability...
, ZenDesk telephony integration, and front desk operator consoles Oversee the end-to-end lifecycle of phone numbers, including... E911, ZenDesk telephony integrations, front desk/operator attendant consoles, and workforce management platforms...
. Use tools like Zendesk, Hubspot, and Google Drive to deliver high-touch, data-informed support. Who you are We're... like Google Drive, Zendesk (or similar CSS), and Hubspot (or similar CRM) Intermediate English proficiency and full professional...
workflows. Nice to haves Experience using Hubspot, Metabase, or Zendesk. Independent analytical skills using SQL or Python...
devices and communication issues, providing support via email, phone and the ticketing system (Zendesk) Providing technical... and handling technical requests through ticketing tools (e.g., Zendesk, JIRA, ServiceNow) Experience supporting SCADA, industrial...
on such web applications. Experience doing SaaS-based product work. Experience using a support platform like Zendesk, Intercom...