Customer Success Executive
working to and meeting support related KPIs Have worked with a CRM system such as Zendesk, Freshdesk, Intercom etc. Who...
working to and meeting support related KPIs Have worked with a CRM system such as Zendesk, Freshdesk, Intercom etc. Who...
and be the escalation point of contact for restaurants and Ops teams and managing all Zendesk (restaurant online issue reporting...
following technologies: Client Operating systems (Windows 10, etc) Helpdesk systems (CONNECT for Service, Zendesk, etc) End...
such as JIRA and Zendesk. If you're passionate about making a difference but don’t meet every requirement, we still encourage...
primary administrator for all support systems. It will be your responsibility to monitor key systems such as Zendesk & 8x8...-end AI frameworks within Zendesk. Liaison with Data team to ensure seamless data transfer and integrity across platforms...
for all support systems. It will be your responsibility to monitor key systems such as Zendesk & 8x8, tackling any issues that arise... the Support dept. Improve self help by building comprehensive back-end AI frameworks within Zendesk. Liaison with Data...
, analysis, and analytics. · Manage the software tools used to populate and display our knowledge bases (Zendesk). · Evaluate...
our knowledge bases (Zendesk). · Evaluate current documentation and content, and work towards continuous improvement...
training/skills eg. Zendesk. Demonstrate and encourage behaviours that foster the Nando’s values of Pride, Passion, Courage...
etc. Ability to liaise with a Development team across multiple sites Knowledge of Zendesk (or similar), Jira, SQL & the MS Office suite...