/queries via phone, chat and Zendesk (ticket management system). The candidate must thrive in a fast-paced environment...
. Knowledge of distributed systems, Linux, and the ability to read and write SQL. Experience using Zendesk, Jira, Confluence...
, plan and resolve issues quickly. Excellent IT skills. Knowledge of Zendesk would be a plus although full training...
such as Zendesk and YouTrack Engage with customers via tickets during respective shifts Effectively take part in the rotational...
, Salesforce orgs, ServiceNow, and Zendesk. Experience working with knowledge bases across custom sources and external platforms..., Zendesk, and more. Lead the development and continuous improvement of the Mars knowledge management system to ensure...
. Use Vision33 tools (e.g. HubSpot, Smartsheet, Zendesk) to remove barriers to data collection, reconcile shared information...
. Use Vision33 tools (e.g. HubSpot, Smartsheet, Zendesk) to remove barriers to data collection, reconcile shared information...
BRING Previous experience working in a customer service-based environment Previous experience using Gorgias/Zendesk...
management skills Desirable platform experience (desired but not essential) Zendesk Content Management System (CMS), e.g...
and confident using tools such as Gmail, Zendesk, Slack and Salesforce as well as our unique, in-house, travel customer service...