global support operations. Identify automation opportunities and collaborate with internal teams to enhance Zendesk... of MTTR, incident management, and technical support KPIs. Familiarity with Zendesk or similar ticketing platforms...
: AbsorbLMS, Salesforce, Gong, Gainsight, Zendesk, Calendly, Zoom, Teams, Adobe Acrobat Are you ready to become an Absorber...
support via phone, email, and live chat while maintaining accurate records in Salesforce and Zendesk. Mastering the...
or scale-ups. Is proficient with customer service platforms (e.g., Intercom, Zendesk) and quality management tools. Is data...
. Experience using CRM or support tools such as Zendesk or Salesforce. Comfortable using data to understand engagement and drive...
-on knowledge of customer support platforms (e.g. Zendesk, Freshdesk, Jira Service Management) would be desirable. Demonstrable...
is a must. Strong familiarity with using CRMs like Zendesk or Salesforce. Technical know-how - you're comfortable interfacing with engineers...
external vendors supporting critical business applications such as NetSuite, Mavenlink, ZenQMS, and ZenDesk. The Head of IT...: Quality management system for compliance. ZenDesk: Customer support platform. Monitor vendor performance, negotiate...
. Hands-on knowledge of customer support platforms (e.g. Zendesk, Freshdesk, Jira Service Management) would be desirable...
. Hands-on knowledge of customer support platforms (e.g. Zendesk, Freshdesk, Jira Service Management) would be desirable...