Technology Manager
record in managing API integrations (Zendesk, CRM systems). Familiarity with Amazon Web Services (or similar e.g. Azure...
record in managing API integrations (Zendesk, CRM systems). Familiarity with Amazon Web Services (or similar e.g. Azure...
. What You'll Do Frontline Support Own UK phone and email support during UK business hours and resolve Tier 1 tickets in Zendesk... (Zendesk and HubSpot preferred). UK based, able to cover UK business hours with occasional overlap with the North American...
. Qureight runs on a small number of critical internal systems – Box, Zendesk, JIRA, HiBob, and Pipedrive. These are currently..., and manipulation. Customer support tooling. Configure Zendesk AI features (knowledge base, FAQs, agentic/assisted chat) to help the...
and social media channels via Zendesk platform. · Liaison with all stakeholders, 3rd party vendors, ride operators, Royal Parks... with seamlessly and promptly to meet PWR/MARI SLA’s. · Ensure consistent and efficient logging and management of Zendesk help...
. Supporting marketplace ticket management through Zendesk and other relevant systems. Assisting with the onboarding and setup... using marketplace or support platforms such as Mirakl, Zendesk or Power BI would be advantageous, but is not essential. The...
of interactions in support systems (e.g., Intercom, Zendesk) Support internal teams with insights on client feedback and common pain... Familiarity with support tools (Intercom, Zendesk, Freshdesk, etc.) Exposure to CRM tools and customer workflows Basic...
and confidence working across multiple systems. Desirable Experience using Zendesk or another CRM/customer service platform...
Knowledge of ITSM tools (ServiceNow, Hornbill, FreshService, Zendesk, etc.) Strong communication and active listening skills...
, Zendesk and ServiceDesk Plus;A can-do attitude with a willingness to solve problems even if occasionally they may...
tools such as Salesforce, Zendesk or Jira​ Experience with international or multi-brand clients​...