such as Zendesk or Salesforce. Comfortable using data to understand engagement and drive improvement. Experience supporting...
) Experience supporting remote/hybrid users (VPN, MFA, remote desktop technologies) Experience with Zendesk, ServiceNow or similar... (trading platforms, Bloomberg Terminal, market data systems) preferred Zendesk, ServiceNow (ticket management, knowledge base...
with a support ticketing system such as Zendesk. Willingness to travel to client offices as needed within the region of coverage...
in implementing and using Customer Success platforms such as Zendesk, Salesforce, and CRM systems. Strong problem-solving and process...
. Manage our helpdesk (Zendesk) to ensure all support tickets are acknowledged, tracked, escalated, and resolved within SLAs...
: Experience using CRM tools (training provided on Zendesk and Dixa). Requirements Key Responsibilities: Reconnect...
using ticketing or support request management tools (EG HubSpot, Zendesk etc.). Familiarity with agile, startup, or scale...
integrated solutions across platforms such as Salesforce, Zuora, Zendesk, and NetSuite. You will lead a distributed team...
ticketing platforms;Salesforce and Zendesk is preferred Ability to work extended hours and on weekends is required Ability...
system (e.g., JIRA, ServiceNow, Zendesk) Ensure all tickets are followed up on, updated regularly, and resolved in a timely... relationship management tools (JIRA, ServiceNow, Zendesk) Basic troubleshooting skills with a solid understanding of web-based...