Knowledge of ITSM tools (ServiceNow, Hornbill, FreshService, Zendesk, etc.) Strong communication and active listening skills...
(Zendesk, Freshdesk) If you enjoy building strong partner relationships and driving successful project delivery...
, learning and development or instructional design. Hands-on experience with a knowledge platform (e.g. Confluence, Zendesk...
and performant. Troubleshoot and resolve complex, critical, and sensitive support issues using tools like Zendesk, logs, and Linux...
services, payments, or other highly regulated industries is preferred. Experience with CX platforms such as Zendesk...
., ServiceNow, Jira, Zendesk). Knowledge of ITIL frameworks and best practices;ITIL certification preferred. Excellent leadership...
, Jira Service Desk, Zendesk, Workday, Okta, etc.) is a plus You have familiarity with Linux and Windows environments...
such as Salesforce Einstein, Zendesk AI, Google CCAI, Genesys, or similar. Awareness of large language models (LLMs), prompt...
platforms (Jira, Zendesk, Freshdesk, Salesforce) Preferred Qualifications: - 2+ years of experience in Ad tech/digital...
manufacturing business in Wakefield! Previous ecommerce experience Knowledge of zendesk desirable Experienced using amazon...