behavior Diagnose platform integration and configuration issues with support CRMs such as Zendesk, Gorgias, and Salesforce..., and administering support platforms such as Zendesk, Gorgias, Jira, or Salesforce Service Cloud, including workflows, routing logic...
: Act as the first line of support for employee inquiries (via Zendesk and other channels) adhering to the SLA's. You'll... and support tools like Zendesk. Data Fluency: You are proficient using Excel/Google Sheets. You enjoy using formulas to analyze...
, Mailchimp, or similar Experience working closely with Consumer Care / Customer Service teams and platforms such as Zendesk...
and understanding the customer support technology and tools in place. Taking a lead role in our current solution (Zendesk... with the Zendesk account manager to ensure we are making best use of the configuration and settings available Investigate...
such as Zendesk or Salesforce. Comfortable using data to understand engagement and drive improvement. Experience supporting...
). Experience with Zendesk (an advantage). Proven ability to troubleshoot and debug SaaS cloud solutions. Ability to prioritize...
and various other Crypto related products on a daily basis questions via text and live support channels (Zendesk/Email/possibly...
practices. Experience with at least one major service platform (e.g., Salesforce Service Cloud, NICE, Genesys, Zendesk...
(Intercom preferred;Zendesk, HubSpot, or similar also welcome). Has hands-on experience with AI-powered support tools...
. Hands-on knowledge of customer support platforms (e.g. Zendesk, Freshdesk, Jira Service Management) would be desirable...