IT Engineer
, requests, and resolutions in our service management platform (Zendesk) Manage hardware and software assets following...
, requests, and resolutions in our service management platform (Zendesk) Manage hardware and software assets following...
requirements into scalable data solutions Assist in integrating data from core CE systems, such as Zendesk, Playvox, Workday...
with service desk platforms (e.g., Zendesk, ServiceNow, Jira Service Management). Strong understanding of platform strategy...
. Familiarity with CRM or helpdesk tools such as Gorgias or Zendesk. Experience supporting customers across UK, EU, or US markets...
, professionalism, and accuracy. Your day to day will include: Speaking with patients via phone, email, live chat, and Zendesk...
. Use Doccla tools (Zendesk/doccla platform) to log and track every interaction, ensuring consistency and strong quality... Comfortable using systems like Zendesk or similar tools Tech-Comfortable Mindset Ability to guide less tech-confident patients...
(e.g., Jira, Zendesk, Freshdesk). High attention to detail and a natural problem-solver. Highly proactive Comfortable...
with helpdesk systems (e.g. Zoho, ServiceNow, Zendesk) Basic Microsoft 365 and Azure admin (user setup, access control, etc.) Good...
and professional under pressure. Experience with helpdesk tools (Zendesk, Intercom, Jira Service Desk). Strong organizational...
and prioritize support requests using a ticketing system (e.g., Zendesk, Jira). Offer training and guidance to customers...