and configuration issues with support CRMs such as Zendesk, Gorgias, and Salesforce Service Cloud Improve AI accuracy and consistency... support platforms such as Zendesk, Gorgias, Jira, or Salesforce Service Cloud, including workflows, routing logic...
. Experience working in a mobile app or digital environment (Zendesk experience is a bonus). Experience in a fast-paced or startup...
: Online documentation tools, e.g. Madcap Flare, WordPress Knowledge base authoring tools, e.g. Salesforce Knowledge, Zendesk...
integrated solutions across platforms such as Salesforce, Zuora, Zendesk, and NetSuite. You will lead a distributed team...
, reliable, and confident managing multiple priorities Desirable: Experience using CRM systems (Zendesk experience...
-solving calmly. Experience using CRM or ticketing systems (e.g. Zendesk, Shopify, HubSpot). Proficient with Microsoft Office...
, Zoopla, Rentokil, Haymarket, SSE, Zendesk, Johnson Controls, ADT and More… Culture: Informality and Flexibility, Work-Life...
strong problem-solving skills Confident in dealing with employees at all levels and able to manage queries via our Zendesk ticketing...
ticketing platforms;Salesforce and Zendesk is preferred Ability to work extended hours and on weekends is required Ability...
Awareness of GDPR Previous experience with Zendesk or Salesforce is an advantage If you have a curious mind, a thirst...