. Familiarity with ITIL processes or ticketing systems (e.g., ServiceNow, Zendesk) is a plus. A relevant IT certification (e.g...
bulletins and communication with Application Support Management of Zendesk instance SEO requirements from our third-party... environment. Sitecore CMS and Salesforce CRM experience Experience with Zendesk Confident with reporting and analysis tools...
. Familiarity with ITIL processes or ticketing systems (e.g., ServiceNow, Zendesk) is a plus. A relevant IT certification (e.g...
to stay calm under pressure Experience with cloud software, help desk tools, and CRMs (e.g., Zendesk, JIRA) Ability...
such as Salesforce (Sales/Service Cloud), Adobe Experience Cloud, NICE, Genesys, Zendesk, or HubSpot. Prior experience managing...
, ticketing systems, or helpdesk software such as Halo PSA, ConnectWise, Autotask, or Zendesk Background in technology...
-on experience with CX platforms such as Zendesk, Freshdesk or Front. Understanding of CX metrics such as CSAT, SLAs or similar...
- Microsoft Outlook and Excel, Zendesk, ebay and Amazon Seller Central experience desired but not essential Excellent customer...
related) to customers Work on the support task list in Zendesk;Define, report and follow up on issues, and document... solutions in Zendesk to keep track of history and statistics;Report news or issues in team meetings or to the Team Leader...
), NoSQL databases, e.g. Cosmos DB or Couch DB Splunk, xMatters, New Relic etc. GitHub Zendesk & JIRA You will need...