for improvement. Drive customer satisfaction across all platforms (Zendesk/Google/Homeviews). Achieve set targets for occupancy...
working with Customer Service CRMs (e.g. ServiceCloud, Zendesk, Freshdesk, Gorgias) Experience working in a Support function...
& Web-based technologies Experience with Intercom, Slack, Quicksight, Zendesk, Airtable - advantage An HR or HRM...
, Pipedrive, Zendesk, Intercom…) You have been working for a B2B SaaS company for at least 3 years You are empathetic...
support tools like Zendesk and know how to set up and optimise them for success. These requirements are a guide...
, coding, accessibility and Web Standards. Cosmos DB Content Management tools; Help Site Content, Zendesk Guide. Javascript...
years of experience in a customer support role, ideally with experience using Zendesk or similar ticketing systems. Problem...
: Being familiar with CRM systems such as Zendesk or similar, Google Drive, E-commerce order management and warehouse...
efficiently using Zendesk. Serve as the escalation point for complex technical issues, driving timely resolutions and maintaining... with incident management platforms (Zendesk preferred). Team-centric leadership approach - focused on supporting and collaborating...
what our customers prefer Zendesk Experience or Salesforce would be beneficial Experience of mapping new process solutions...