Management and Triage Processes Experience with service focused CRMs (Salesforce/Zendesk) an advantage Basic knowledge of IT...
for parcel tracking and SAP-based ERP systems. Key Responsibilities 1. Development Implement ZenDesk Copilot to automate... ZenDesk App Development Develop a streamlined UI using ZenDesk Apps Framework (ZAF) to support order cancellations, refunds...
of Zendesk would be a plus although full training would be given. Knowledge of the Wattbike brand and products or an interest...
, specifically Zendesk, live chat and CS automation tools. Strong understanding of Product Information Management Systems (PIM...
to innovation and excellence as we continuously set new standards in the industry. Trusted by industry giants like Zendesk, Google...
Online and SharePoint. Familiarity with IT ticketing systems like Jira, ServiceNow, or Zendesk. Knowledge of Active...
telephone, email, Zendesk and postal enquiries. Assist in the development and delivery of training on new and existing products...
(Cloudwatch, Datadog, Pagerduty or similar platforms) Experience handling a support ticket queue in JIRA, Zendesk, or similar...
-to-day inquiries and apply that experience to drive conversations around process improvement. Experience in Zendesk... like Zendesk with Confluence, JIRA, , Slack and proprietary systems a plus. * Articulate in written and oral communication skills...
and customer data platforms. Examples include Salesforce, Zendesk, and OpenTable. You’ll also play a lead role in setting up...-party tools (Jira, Salesforce, Zendesk, OpenTable, and others) for seamless CRM and service functionality. Acting as a key...