. (We use Zendesk) Ability to prioritise multiple tasks, remain agile, and work in a fast-paced environment. Excellent written...
for parcel tracking and SAP-based ERP systems. Key Responsibilities 1. Development Implement ZenDesk Copilot to automate... ZenDesk App Development Develop a streamlined UI using ZenDesk Apps Framework (ZAF) to support order cancellations, refunds...
in one or all of: Monday.com, Contentful, an e-Course or media publishing platform Familiarity with Zendesk or similar mail management...
, Zendesk, etc) A little bit about you... Personal Ability to listen, adapt and make suggestions Ability to persuade...
comfortably make changes to the API reference. You are familiar with our Zendesk implementation and are comfortable making minor... with different technologies in the discipline (Docs-as-code, GitHub, Jira, and ZenDesk) You put users at the heart of your work...
queries Monitor queue on Zendesk ticketing system for outstanding order requests to be processed Prioritise workload...
. Proficiency in CRM systems (e.g., Intercom, Zendesk), issue tracking software (e.g., JIRA), and internal documentation tools (e.g...
managing customer interactions through omni channels i.e., calls, emails, chat, social. (Zendesk experience preferred...
and high EQ Worked in a mobile app environment (with Zendesk experience as a bonus) Experience within a startup environment...
of Zendesk would be a plus although full training would be given. Knowledge of the Wattbike brand and products or an interest...