Your experience: Experience with knowledge management systems (e.g., SharePoint, Salesforce Knowledge, Zendesk Guide). Process...
. Experience working in a mobile app or digital environment (Zendesk experience is a bonus). Experience in a fast-paced or startup...
, and automation — including Zendesk and Intercom Fin — while managing one Senior Customer Service Specialist. You aren’t just managing.... What You'll Do: Strategy & Ops (70%) Act as the primary admin and operator for Zendesk (workflows, routing, triggers, macros...
, Rentokil, Haymarket, SSE, Zendesk, Johnson Controls, ADT and More… Culture: Informality and Flexibility, Work-Life Balance...
expectations and tone of voice requirements. Experienced using Helpdesk tools such as Zendesk or Gorgias. Experience...
and procedures to complete applications. Using Zendesk to monitor and action a support ticketing system. Liaising with business...
where required. Customer Care Support Assist in resolving customer care tickets via Zendesk. Arrange replacement shipments for customers...
. Experience using JIRA, Zendesk, Slack or other tools is a plus. Total Rewards Our workforce deserves fair and competitive pay...
Experience using tools such as;Zendesk, Slack, & Asana Experience working with APIs and integrations Job Responsibilities...
messaging strategies A/B testing and campaign optimisation Familiarity with tools such as Zendesk and AI-powered marketing...