to employee and HR inquiries via case management systems (e.g., Zendesk). Provide strategic direction and manage escalated...
-solving calmly. Experience using CRM or ticketing systems (e.g. Zendesk, Shopify, HubSpot). Proficient with Microsoft Office...
to employee and HR inquiries via case management systems (e.g., Zendesk). Provide strategic direction and manage escalated...
Support - Familiarity with platforms such as ServiceNow, Remedy, Zendesk, or similar CRM/ticketing systems for efficient...
in everything you do. Tool-savvy - Confident using online tools and web applications;experience with Zendesk or JIRA is a plus. Proactive...
services. Strong knowledge of telephony and digital messaging platforms (Zendesk/AWS/Twillio). Excellent leadership, coaching...
, or SaaS platform operations. Experience implementing or optimizing ticketing and triage systems (Zendesk, Jira Service Desk...
into prioritised actions and can quantify outcomes. Tooling-savvy: Hands-on with helpdesk platforms (Zendesk a plus) and QA tools...
(Salesforce/Zendesk) and a law degree (advantageous but not essential) Our mission: To be the leading Executive Secretarial...
Strong attention to detail and ability to follow procedures accurately Experience using CRM systems (Salesforce/Zendesk...