Engineering Manager
: Experience working within the Ecommerce (Shopify, PrestaShop, etc.) or CRM (HubSpot, Zendesk, Salesforce) landscapes...
: Experience working within the Ecommerce (Shopify, PrestaShop, etc.) or CRM (HubSpot, Zendesk, Salesforce) landscapes...
, optimizing inventory management, and driving efficiencies within the UK supply chain. Key Responsibilities 1. Zendesk Ticket... Management · Manage supply chain-related tickets raised by UK stores through Zendesk, ensuring prompt and effective resolutions...
Provide global IT support of end users with hardware, software, and users via Zendesk ticketing system and IT Support Slack...
, Wi-Fi troubleshooting). Experience with ticketing systems (ServiceNow, Jira, Zendesk, or equivalent). Mandatory...
to and managing support tickets using Zendesk Owning assigned tickets and keeping customers informed of progress Accurately logging...
discussions with engineers. Experience using support and issue-tracking tools such as Zendesk, Jira, Salesforce, or similar...
of hours support (with potential on call in future) · Assist with desktop support via ZenDesk (tickets, troubleshooting, user...
behavior Diagnose platform integration and configuration issues with support CRMs such as Zendesk, Gorgias, and Salesforce..., and administering support platforms such as Zendesk, Gorgias, Jira, or Salesforce Service Cloud, including workflows, routing logic...
: Act as the first line of support for employee inquiries (via Zendesk and other channels) adhering to the SLA's. You'll... and support tools like Zendesk. Data Fluency: You are proficient using Excel/Google Sheets. You enjoy using formulas to analyze...
, Mailchimp, or similar Experience working closely with Consumer Care / Customer Service teams and platforms such as Zendesk...