-on experience with modern AI-driven customer service platforms (e.g., Zendesk AI, Intercom, Salesforce) and workflow automations...
global customers across multiple channels, including Zendesk, social media, and other communication platforms Communicate... are a plus Strong experience with Zendesk, social media platforms, and other customer communication tools Solid understanding of iOS...
(CS) tools (e.g., Salesforce, Gainsight, Zendesk) to manage workflows and report on team metrics. Ability to translate...
. Experience with Planhat, LearnUpon, Salesforce PRM, Asana, Zendesk, Freshdesk or similar platforms is another plus. You'll...
Knowledge of ITSM tools (ServiceNow, Hornbill, FreshService, Zendesk, etc.) Strong communication and active listening skills...
(Zendesk, Freshdesk) If you enjoy building strong partner relationships and driving successful project delivery...
, learning and development or instructional design. Hands-on experience with a knowledge platform (e.g. Confluence, Zendesk...
and performant. Troubleshoot and resolve complex, critical, and sensitive support issues using tools like Zendesk, logs, and Linux...
services, payments, or other highly regulated industries is preferred. Experience with CX platforms such as Zendesk...
., ServiceNow, Jira, Zendesk). Knowledge of ITIL frameworks and best practices;ITIL certification preferred. Excellent leadership...