. Experience using CRM or support tools such as Zendesk or Salesforce. Comfortable using data to understand engagement and drive...
-on knowledge of customer support platforms (e.g. Zendesk, Freshdesk, Jira Service Management) would be desirable. Demonstrable...
is a must. Strong familiarity with using CRMs like Zendesk or Salesforce. Technical know-how - you're comfortable interfacing with engineers...
. Hands-on knowledge of customer support platforms (e.g. Zendesk, Freshdesk, Jira Service Management) would be desirable...
external vendors supporting critical business applications such as NetSuite, Mavenlink, ZenQMS, and ZenDesk. The Head of IT...: Quality management system for compliance. ZenDesk: Customer support platform. Monitor vendor performance, negotiate...
. Hands-on knowledge of customer support platforms (e.g. Zendesk, Freshdesk, Jira Service Management) would be desirable...
) Experience supporting remote/hybrid users (VPN, MFA, remote desktop technologies) Experience with Zendesk, ServiceNow or similar... (trading platforms, Bloomberg Terminal, market data systems) preferred Zendesk, ServiceNow (ticket management, knowledge base...
such as Zendesk or Salesforce. Comfortable using data to understand engagement and drive improvement. Experience supporting...
with a support ticketing system such as Zendesk. Willingness to travel to client offices as needed within the region of coverage...
in implementing and using Customer Success platforms such as Zendesk, Salesforce, and CRM systems. Strong problem-solving and process...