and any other relevant tools (Zendesk, Notion, Gsuite, task management systems and automation tools) to enhance the efficiency of case...
and any other relevant tools (Zendesk, Notion, Gsuite, task management systems and automation tools) to enhance the efficiency of case...
in customer service, administration, or a related role. Familiarity with CRM systems like Salesforce or Zendesk...
with project and code management tools such as Azure DevOps, Jira Align, GitHub, Confluence, Zendesk for feature planning, CI/CD...
and prioritise. Confident with all Microsoft packages. Knowledge of Customer Services tools (Zendesk) and order management tools...
ability to think critically in high-pressure situations. Experience with customer support software and CRM systems (e.g., Zendesk...
preferred but not essential Experience using Zendesk / Intercom or similar CRM preferred but not essential Experience...
(Cloudwatch, Datadog, Pagerduty or similar platforms) Experience handling a support ticket queue in JIRA, Zendesk, or similar...
. Familiarity and experience with Zendesk, Office 365, and Insurance CRMs is preferred. Ability to multitask and prioritize tasks... with Zendesk, Office 365, and Insurance CRMs is preferred, we are open to reviewing applications from all candidates who believe...
) - CRM platforms (e.g., Salesforce Service Cloud, Microsoft Dynamics 365, Zendesk) - Quality management and speech...