) Learn to provide Tier 4 engineering support under supervision Learn and support platforms such as Skype for Business, Avaya... Certifications SIP signaling and call flows H.323 Avaya Communications Certification Cisco Certified Collaboration Professional...
center platforms Cisco Contact Center Enterprise Genesys Pure Engage, PureCloud or Pure Connect Avaya Aura NICE InContact...
’s enterprise voice and contact center telephony services. This role supports the current legacy/Avaya environment while leading the... integrations. Lead or materially contribute to migration efforts from legacy PBX/Avaya to modern VoIP/cloud platforms. Design...
platforms (Cisco UCC/UCCE, Avaya), Genesys web‑based contact center solutions, Cisco Finesse for agent desktop/call control...
Services, Maintenance) Cisco Genesys Avaya Microsoft Works with Business and IT Leaders to identify customer needs, issues... of Collaboration, Customer Experience and Infrastructure Strong expertise in Cisco Collab, Avaya Collab, Microsoft...
Salesforce, Cisco Finesse, Zoho Desk, Freshdesk, Calabrio, Avaya/Verint, Genesys, Five9 or ZOOM International) Consistently...
, VPN, Windows environment. Telephone support experience preferred. Take advantage of partnerships with Cisco, Avaya...
Salesforce, Cisco Finesse, Zoho Desk, Freshdesk, Calabrio, Avaya/Verint, Genesys, Five9 or ZOOM International) Consistently...
. Typical duties include: Perform daily administration of telecommunications systems, including Avaya switching, CAIRS...) across voice systems, including Avaya switches and Callware Technologies Callegra voicemail Troubleshoot and resolve customer...
knowledge of Avaya voice systems. Work Hours: 8-5 Weekend Requirements: No On-Call Requirements: No...