Endpoint Configuration Manager (MECM/SCCM);BitLocker;Windows Server 2019/2022;Microsoft SharePoint;ConnectWise... effectively to meet schedules and customer needs;familiarity with ITSM/ticketing platforms (e.g., ConnectWise, ServiceNow...
/uninstallation issues, advanced error resolution troubleshooting, mass deployment via ConnectWise Automate Hardware: ESXi/Hyper... tickets in ConnectWise. Track and record all time entries and communication with clients. Maintain client documentation...
and administering an RMM platform (e.g. Automox, NinjaRMM, ConnectWise, Datto, or similar). Ability to work independently, manage...
using a helpdesk ticketing system (e.g., Atera, ConnectWise, ServiceNow, or similar) as a core part of daily workflow...
abilities Experience working with PSA and RMM platforms such as ConnectWise or N-Able Ability to manage multiple projects...
and best practices Experience with ticketing systems such as Autotask, ConnectWise, or ServiceNow Prior military experience is highly...
and resolve it Familiarity with ConnectWise PSA or similar ticketing system for time and record keeping Ability to work well...
, NinjaRMM, Datto RMM, ConnectWise. Hands-on experience implementing and maintaining backup and disaster recovery solutions...
environment (ConnectWise or Sage Intacct experience is a strong plus) Worked under tight close deadlines without needing...
Directory, etc.... · Triage hardware and software issues, documenting tickets accordingly in ConnectWise. · Prioritize..., and closure of incident tickets into ConnectWise. · Perform cross platform collaboration with voice and system teams to isolate...