Delivery Manager - US
environments) Comfortable in service and project management tools (e.g., ConnectWise, Asana) with disciplined system-of-record...
environments) Comfortable in service and project management tools (e.g., ConnectWise, Asana) with disciplined system-of-record...
with Connectwise RMM/PSA platforms, ScalePad, H umanizeIT, Hudu, and ImmyPot Job Benefits Medical Dental Vision Life 401k...
., ConnectWise, ServiceNow, JIRA, Zendesk). Excellent problem-solving skills and the ability to troubleshoot complex technical.... Preferred Experience: Experience with ConnectWise. Certifications such as Network+, or Microsoft Certified Solutions Expert...
Authentication configuration and support Preferred Technical Experience: ConnectWise Manage ConnectWise Automate IT Glue...
. Manage and prioritize ConnectWise tickets with strong organization, follow-through, and visibility. Work with peers... (ConnectWise preferred). Skills for Success Clear and concise written communication. Highly accountable and ownership-driven...
client issues as assigned Document all work and resolve issues efficiently in ConnectWise Manage Communicate effectively...
purposes of automation, such as through PowerShell, batch files, VBScript Knowledge of RMM products such as ConnectWise...
tracks and completes tasks and follows up on open items via ConnectWise Responds proactively to requests for information...
, software, and hardware. Log and track support requests in ConnectWise. Prioritize and/or escalate tickets...
calls and chat requests from our call center. Identify incoming service requests within ConnectWise Triage board and remove... dispatch and/or coordination experience is highly desired. Experience with ConnectWise or similar ticketing systems is highly...