Become a client whisperer - answer calls, create tickets in ConnectWise, and be the first line of defense for all things tech-related...
include Microsoft 365, Azure, AWS, GCP, Salesforce, ServiceNow, HubSpot, ConnectWise, Autotask, Clio, ERP platforms...
(Professional Services Automation) Tools like FinancialForce (Certinia), Mavenlink (Kentata), BigTime, Netsuite OpenAir, Connectwise...
sales pipeline and activity in CRM tools (e.g., ConnectWise or similar), ensuring data integrity and compliance with company... platforms (e.g., ConnectWise) Other relative duties as assigned Minimum Qualifications High school diploma or equivalent...
organization and time management skills Proficiency with Salesforce, ConnectWise Manage, and ticketing systems. Previous sales...
tools (e.g., ConnectWise, Autotask) and RMM platforms Experience with QBRs and IT strategy planning Strong problem-solving...
, and support documentation. Service Desk Operations Resolve customer issues remotely using tools such as ConnectWise, Bomgar...
in to Connectwise. The position will coordinate the flow of information between customers and service staff in order to facilitate the... under pressure and meet deadlines Experience with Connectwise a plus Must pass pre-employment background check and drug test...
providers. Familiarity with platforms common in the IT channel: ConnectWise, Autotask, HubSpot, ServiceNow, Salesforce...
Team to identify recurring issues. Track service requests using ConnectWise Manage Ensure all work is logged... with remote supports tools (e.g., ConnectWise) Restaurant or hospitality experience...