network hardware/software, monitoring systems, and leveraging tools like ConnectWise for remote monitoring and management (RMM... solutions and backup systems. ConnectWise Administration Utilize ConnectWise RMM and PSA for ticketing, automation...
o ConnectWise PSA software/ AutoTask PSA o Wireless Technologies o Experience with advanced troubleshooting server issues...
/week Experience with a Managed Service Provider (MSP) and familiarity with ticketing systems (such as ConnectWise...
with ConnectWise or another PSA tool is required. Managed Services Providers (MSP) experience is required. Must be proficient...
and SLA-driven environments Experience with ConnectWise Proven ability to manage high-volume ticket environments Experience...
audit submissions. Provide ongoing production support for ConnectWise, Acumatica and other business applications Provide... by others. Experience supporting application integrations and data flows. Experience supporting business applications including ConnectWise...
or GED required Associate degree preferred Preferred Experience: Experience with ConnectWise Certifications...
, coordination, or customer service roles (IT industry preferred). Familiarity with service ticketing systems (like ConnectWise...
or GED required Associate degree preferred Preferred Experience: Experience with ConnectWise Certifications...
and notifications;respond accordingly through service tickets. Perform system documentation maintenance and review in ConnectWise... and efficiently Escalate service requests that require engineer-level support Enter time and expenses in ConnectWise according...