taken to diagnose and resolve it Familiarity with ConnectWise PSA or similar ticketing system for time and record keeping...
with ITSM platforms, such as HaloPSA/HaloITSM, ServiceNow, N-Able, ManageEngine, Freshdesk, Ivanti Heat, ConnectWise PSA, SysAid...
Certifications, Cisco CCNA/CCNP, VMware VCP, ITIL, Comp Tia, etc. Experience with ConnectWise (Manage, Automate, Control), SCCM...
-on experience with ticket systems and RMM tools (ConnectWise, Barracuda, N-Able). Hands-on experience with the cloud VoIP solutions...
with financial market applications such as Bloomberg, Thomson Reuters, FactSet, or Capital IQ Experience with ConnectWise or similar...
, Entra ID (Azure AD), and Windows environments. Familiarity with PSA and RMM platforms such as ConnectWise, Datto RMM...
with financial market applications such as Bloomberg, Thomson Reuters, FactSet, or Capital IQ Experience with ConnectWise or similar...
and track support requests in ConnectWise. Prioritize and/or escalate tickets as required to ensure customer satisfaction...
with RMM (remote monitoring and management) tool a plus, such as Kaseya or ConnectWise Experience with a PSA (ticketing... system) tool a plus, such as Autotask or ConnectWise Ability to problem solve at a high level, extraordinary customer...
. Experience with ConnectWise or similar PSA platforms and modern RMM tooling. Success Measures Success in this role...