and report on key performance indicators (containment, deflection, handle time, bot CSAT, etc.) using Sierra AI and Zendesk... Management to design scalable, AI-enabled solutions for emerging customer needs. Partner with internal systems and tooling teams...
challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve.... Operate with Data and Experimentation Define success metrics across activation, usage, CSAT, and operational efficiency. Run...
, CSAT) Enjoy problem solving to understand what your customer is looking to solve for, mapping solutions to the gaps... and easier. What We Do Our automated solutions help everyone touching the Salesforce DevOps pipeline to reduce manual...
-functional projects. Design & Optimize Business Processes: Identify operational bottlenecks and implement scalable solutions... performance indicators (KPIs) like CSAT, TTR, and agent productivity. Turn raw data into actionable insights for senior leadership...
solutions with customer-centric outcomes like higher satisfaction (CSAT), Issue Resolution (IR), faster response times...Join Intuit's Customer Success organization as a Staff Business Systems Solutions Architect within the highly talented...
Sector Solutions (PSS) & Gov Cloud (US-only) Industries OmniStudio / Industry Platform Revenue Cloud (CPQ, Billing... at least one of: Public Sector Solutions / Government Cloud Salesforce Industries / OmniStudio Revenue Cloud (CPQ & Billing) Proven track...
focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging.... CSAT Timely customer resolution as per TAT Zero escalation Í Í Mandatory Skills: JIRA . Experience: 5-8 Years...
innovative solutions Preferred Qualifications: Experience in product operations, data analytics, product strategy, data... analytics, and retail industry Strong background in customer experience metrics including NPS, CSAT, etc. Certified Customer...
, CSAT) Enjoy problem solving to understand what your customer is looking to solve for, mapping solutions to the gaps... and easier. What We Do Our automated solutions help everyone touching the Salesforce DevOps pipeline to reduce manual...
challenges and drive toward solutions collaboratively. Analytical Thinking: you interpret customer and usage data to guide... / Adoption Metrics Customer Satisfaction (NPS / CSAT) Effective Risk Mitigation Influence on Expansion Outcomes Completion...