) Reports to: Director, Professional Services About SkillNet SkillNet Solutions is a global leader in digital transformation... account health (CSAT/NPS). Delivery Leadership & Technical Oversight: Oversee multi-phase, multi-workstream digital...
has extensive experience in delivering Managed Services solutions to small and mid-market organizations, typically supporting... we are! DataVox has been serving customers for over 30 years with our advanced technology solutions. We specialize in Data Center...
payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers..., experiments, targets) to prove impact on CSAT/NPS, CES, FCR, AHT, deflection/containment, contact rate, cost-to-serve...
satisfaction metrics (NPS/CSAT) through better self-serve design About You You're the kind of person who: Obsesses over... into simple, usable solutions Experience with design systems and component libraries Track record of shipping products people...
, Solutions, and Customer Success, the team ensures every deployment delivers measurable impact. This is a dynamic, hands-on role... Engineer, you'll own the end-to-end delivery of technically sound, low-code AI solutions for Aircall customers. You'll design...
solutions that we give to clients. You will architect service experiences across digital and technical domains bringing together... value to customers Manages discovery efforts and market research to uncover customer solutions and integrate them into the...
Join a Microsoft-focused Managed Service Provider offering a full range of IT solutions. The team... solutions. This role is responsible for managing day-to-day activities within the project team, ensuring effective execution...
We are seeking a highly motivated IT Product Manager for Internal AI to help deliver and scale AI-powered solutions..., documentation, training materials, and rollout plans that drive adoption and measurable outcomes (time saved, CSAT, deflection...
transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through..., and feedback. Make necessary adjustments to improve future sessions. Ability to achieve CSAT of 4.25+ out of 5. Qualifications...
, and Engineering to deliver holistic, durable solutions that scale. Establish system and design principles for how we build, buy..., and operate Seller Systems - ensuring we select the right long-term solutions, not short-term patches. Guide architecture...