, service quality, NPS/CSAT, and expansion within MSP-managed environments Qualifications 12+ years of experience in MSP.... Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT...
and subject matter expert, proactively consulting with clients on best practices to maximize the value of LeanData's solutions..., and Customer Satisfaction/Net Promoter Score (CSAT/NPS). Drive measurable customer outcomes and increased platform adoption...
Description & Requirements Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions... solutions in disparate data sets and the business mindset to convert insights into recommendations and/or clear, executive level...
company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging... of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage...
), accelerates time-to-fulfill, raises CSAT/NPS, and improves forecast accuracy by turning demand signals into predictable, planned.../SLOs/XLAs;history of improving MTTR, time-to-fulfill, CSAT/NPS, and adoption at scale. Hands-on experience running VoC...
: Strong ability to resolve escalated issues and find solutions to complex problems. Strong command of KPIs and metrics (CSAT, NPS... (ASA), Quality Assurance (QA), and Customer Satisfaction CSAT to identify areas for improvement and continued learning...
), Average Handle Time (AHT), Average Speed Answer (ASA), Quality Assurance (QA), and Customer Satisfaction CSAT to identify areas...), Customer Satisfaction (CSAT), First Call Resolution (FCR), and contact resolution. Team Development Lead and coach a team...
successful implementation of solutions which achieve CBOs while exceeding customer satisfaction (CSAT) expectations. The AWS Professional... requirements and business objectives, designing and implementing tailored cloud solutions. You'll be a key player in the sales...
, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform... at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges...
CSAT and seller API adoption. Responsibilities: - API Strategy & Parity: Lead the charge in ensuring total functional... of experience in API integrations or solutions architecture within ecommerce, customer strategy, experience analytics, service...