our solutions, realizing value and identifying growth opportunities. Acting as a key contact for customers, the CSBP will work...-building best practices with your customers. Results of all above: Safeguard high CSAT/NPS scores;improve customer...
and their customers’ customers. While the Sr. CSM drives our customers hard to adopt our solutions and improve their use of their data... evolution of our own product and features. We look to our Sr. CSMs to escalate appropriately, suggest solutions, and seek...
, towns, and districts in the United States, Australia, and New Zealand use our suite of modern, high-performance solutions... efficiently and effectively. This role focuses on empowering the team to deliver timely, accurate, and high-quality solutions...
, for everyone. We deliver robust software solutions that support practitioners, and foster exceptional patient experiences, contributing to the... and innovative solutions that promote customer engagement and support company expansion in existing and new markets. Manage customer...
Customer Satisfaction (CSAT) and Churn (member retention). Conduct follow-up calls at 7, 30, 60, and 90 days post-service... to identify member needs and provide tailored solutions. Case Management: Track support cases diligently, ensuring timely...
of innovative software companies collaborating to improve healthcare accessibility. Our solutions support practitioners and enhance... efficiency and scalability. Establish performance metrics (e.g., NPS, CSAT, retention) to drive measurable improvements in the...
migration, and third-party solutions. Establish and maintain strong executive relationships with federal customers... and partners, aligning Salesforce solutions with their digital transformation goals. Serve as an advisor to Federal IT leadership...
Accurately reporting and collecting performance data such as turnaround time, volumes, CSAT, KPIs/SLAs Conduct resource planning... of award-winning legal and business solutions to leading law firms, corporations and professional services firms. Our highly...
with to ensure maximum adoption and use of solutions purchased as well as identify different areas where our platform can solve... that lead to usage expansion and help maintain high CSAT and NPS scores. It is imperative that in talking to our biggest...
of view include but are not limited to Be the process owner for meeting the SLA, ASAT, CSAT, quality metrics, drive Kaizen... IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address...