Maintain accurate and up-to-date records of customer activity, engagement, and solution health using Salesforce, Gainsight.... Proficiency with CRM and customer success platforms (e.g., Salesforce, Gainsight, HubSpot). Working knowledge of technical...
architecture experience with GTM SaaS solutions such as Zendesk, Salesforce, Adobe, Oracle, Gainsight, BigCommerce, Shopify 10-15...
, Gainsight, Gong, Tableau to manage the effectiveness of CSM plays, activities & renewals. Basic Qualifications Ability... skills. Experience building plays and associated playbooks using Customer Success technologies such as Gainsight to measure...
management solutions (Gainsight/Salesforce) (preferred) Collaborative team mentality with proven ability to execute across cross...
. Documenting all activity in a Customer Success Roadmap through Gainsight (internal Customer Relationship Management tool...
in one or more Customer Success platforms (e.g., Gainsight, ChurnZero, Planhat, etc.) preferred Ability to distill complex issues...
management solutions (Gainsight/Salesforce) (preferred) Collaborative team mentality with proven ability to execute across cross...
and accountability. Comfortability using CRM and CS platforms (Salesforce, HubSpot, Gainsight, ChurnZero, or similar) and experimenting...
together our customer community, Gainsight PX, and digital engagement channels to create a connected, scalable, and self... across Gainsight CC, PX, and Docebo, ensuring customers have intuitive, self-serve access to the resources they need. Develop tech...
/Excel/Word Experience with CRM tools such as Salesforce and Gainsight Competency with online communities and social...