Customer Success, Director
Genesys platform knowledge is a plus. Technical Skills Proficiency with: CRM platforms (Salesforce, Gainsight...
Genesys platform knowledge is a plus. Technical Skills Proficiency with: CRM platforms (Salesforce, Gainsight...
and leverage Customer Success tools (e.g., Gainsight, Vitally) Identify and qualify expansion opportunities resulting in elevated...
and expansion within customer portfolio Experience you’ll bring: Experience with Gainsight and Salesforce.com preferred...
and changes in the industry Knowledge of Gainsight, Salesforce CRM, etc. Ability to deal with changing priorities and high...
to prioritise effectively. Nice to have: Experience with CS platforms such as Gainsight or ChurnZero. Advanced Excel skills...
, Tableau, etc.) Strong Excel/SQL/data manipulation skills Experience with CRM and CSM platforms (Salesforce, Gainsight...
relationship management tools and case management solutions (Gainsight/Salesforce) (preferred) Collaborative team mentality...
, Gainsight, etc). Ability to interpret healthcare data and use it to inform product strategy. Experience working with legal...
to ambiguity Nice To Have Experience with a Customer Success Platform (Gainsight, ChurnZero, Catalyst, or similar...
, and performance reporting (e.g., Salesforce, Salesloft, Gainsight, Zendesk, Seismic, Gong, etc.) The ideal candidate...