Senior Real Time Adherence Analyst
in workforce management function (Required) 1+ year experience working with Verint, Genesys WFO or another workforce management...
in workforce management function (Required) 1+ year experience working with Verint, Genesys WFO or another workforce management...
Five9 with CRM systems, SSO applications, and recording solutions such as Calabrio or Verint. Support integration... with REST APIs, scripting, and system integrations. Knowledge of integrating Five9 with CRM, SSO, Calabrio/Verint, and 2Ring...
, siveillance, verint, powerseries, powerg, intrusion, network video, xprotect, vms, securos, Electrical wiring, avigilon, genetec...
frameworks, or CX methodologies Experience with Cisco UCCE, Finesse, Egain, Verint WFO Suite, or Virtual Hold Technology...
integrations Experience with Cisco UCCE, Finesse, Egain, Verint WFO Suite, or Virtual Hold Technology Basic SQL queries...
) Must have 1, some or all of these customer facing service applications experience - Verint (workforce management), IVR... to some or all of the customer-facing service applications that Tacoma runs – specifically Verint (workforce management), IVR (interactive...
, siveillance, verint, powerseries, powerg, intrusion, network video, xprotect, vms, securos, Electrical wiring, avigilon, genetec...
, video management, ip video, access camera, dsc, siveillance, verint, powerseries, powerg, intrusion, network video, xprotect...
solution experience (Amazon Connect, Genesys, Verint, NICE, Calabrio) Basic experience with HTML/CSS, web technologies...
Platforms: Experience with custom report development and database structures for the Verint Workforce Management platform...