, and quality monitoring of assigned ACRs Assist ACRs in understanding and using EPIC EMR, Verint, Salesforce, Cisco, and other PAC...
. Strong troubleshooting background in contact center technologies, including Verint and Alvaria. Hands-on experience..., Avaya, Verint, NICE, Aspect). 4+ year of hands-on Linux OS experience (RHEL 7+ preferred) with detailed knowledge...
-functional teams Proficiency with workforce management software (e.g., Calabrio, NICE IEX, Verint, Aspect) Lean Six Sigma Black...
and optimize staffing and performance Proficiency in workforce management software (e.g. Teleopti, Verint, or similar platforms...