. Familiarity with CX or CRM systems such as Zendesk, Salesforce, or Intercom. Experience within streaming, media, or large-scale...
such as Zendesk, Jira Service Management, HubSpot for client support and issue logging. Proficiency with remote access or terminal...
technician schedules and ensuring coverage at all sites Ensure team is tracking all requests and issues through Zendesk/JIRA...
and assign work orders to technician offices Maintain accurate records in SARA Plus, Web Tracker, Salesforce, and Zendesk..., especially Excel Experience with SARA Plus, Web Tracker, Salesforce, Zendesk, and Five9 preferred (training provided for the...
ticketing systems such as JIRA, Zendesk, or Service-Now High attention to detail, information design and visual presentation...
(Zendesk, Gorgias, Salesforce Service Cloud, etc.). Demonstrated ability to design and track customer service KPIs and drive...
system (CSM) experience (e.g., Jira, Zendesk, ServiceNow, Salesforce Case Management). Familiarity with formal Change...
, OneDrive and OneNote. Familiarity with IT Service Management (ITSM) platforms (e.g., ConnectWise, ServiceNow, Jira, Zendesk...
, OneDrive and OneNote. Familiarity with IT Service Management (ITSM) platforms (e.g., ConnectWise, ServiceNow, Jira, Zendesk...
, ServiceNow, Zendesk, or similar. Documentation Tools: Proficiency in using documentation tools and platforms (e.g., Hudu, Ninja...