integrations Experience with CRM integrations (Salesforce, Microsoft Dynamics, ServiceNow or Zendesk) Existing knowledge...
tools such as Zendesk, AI-enabled workflows, macros, automations, and chatbots to streamline operations, improve efficiency...., Zendesk), including automation, macros, and AI-enabled workflows - with the ability to partner effectively on tooling strategy...
with tools like Intercom, Zendesk, or similar platforms Experience measuring and improving self-service deflection rates...
(Zendesk, Salesforce, or equivalent) and working cross-functionally with Product, Sales, and Engineering teams. Basic... to Haves Experience using Zendesk (macros, triggers, custom objects) Familiarity with SQL or interpreting JSON/API payloads...
government agencies to support, maintain, and resolve complex issues in their GitLab environments using tools like Zendesk...
, tokenization, onboarding/KYC, PayFac models, and payment ecosystems. Experience with tools such as Freshdesk, Zendesk, Salesforce...
relationships across our CX tooling stack (Salesforce, Zendesk, Certinia, Gainsight). Advocate for CX needs across the organization... to scope, prioritize, and implement solutions that integrate with our existing CX stack (Zendesk, Gainsight, Salesforce...
and strategic evolution of the Zendesk support platform and support operations. The goal is ticket reduction, automation, and issue... prevention, not simply ticket closure. Responsibilities Own and optimize Zendesk workflows, queues, SLAs, reporting...
, and email platforms. Hands‑on experience using Zendesk to publish and manage support content. Familiarity with HTML, Markdown, SQL...
systems, including Zendesk, Retool, Slack integrations, and related tooling. Ensure systems are stable, scalable, well...