best practices for world class customer service in technical support/services environment - particularly Salesforce, Zendesk, JIRA...
systems (e.g., Jira, ServiceNow, Zendesk) Experience with querying relational databases (e.g., Postgres, SQL Server, MySQL...
with ticketing and CRM tools (preferably Zendesk) and experience working within Agile or similar development methodologies. Total...
a service management platform. Working knowledge of SolarWinds Service Desk, Freshservice, Zendesk, or similar Integrations...
to lead the development, execution, and optimization of social editorial campaigns at Zendesk. This role will work closely... stakeholders to develop, manage, and execute social editorial campaigns that align with Zendesk’s business objectives and goals...
reports in Excel, and social media platforms. Familiarity with customer service analytic platforms such as ZenDesk. Writing...
Support: Administer and provide technical guidance for Zendesk, including integration with Atlassian products. Data... of NetSuite-specific expertise and API integrations. Technical Support Knowledge: Familiarity with ITSM tools such as Zendesk...
, and transitions in close partnership with your Global Supply Manager Oversee the management of the Zendesk ticket workflow...
Experience or Cloud related technologies Experience working with QA, DevOps and Engineering teams Pluses: ZenDesk Experience...
of our end-to-end fraud prevention platform, and provide timely and fast-paced responses to clients via our Zendesk ticket system... Use Zendesk and Jira systems to document the issue symptoms, steps to reproduce, basic triage findings, Engineering investigation...