architecture Experience working with ticketing systems (e.g., Zendesk, Jira) and knowledge bases Experience working...
nicely to each other and other systems. Get ready for a lot of tickets! You'll manage a high volume of requests via Zendesk...., via Zendesk or a similar ticketing system). You pride yourself on being a sharp problem-solver and are highly detail...
relationship management (CRM) software, such as Salesforce, or Zendesk Expertise in the industry the company operates in SaaS...
and continuous learning. 6. Tools, Analytics & Optimization Administer knowledge management platforms (e.g., Confluence, Zendesk.... Experience with content governance frameworks and documentation tooling such as Confluence, Zendesk Guide, Intercom Articles...
support. You are the designated support contact for Zendesk's Premier customers. You are able to understand customer needs... experience. You are the focal point of a global team to major customers and a funnel for their input back to Zendesk. You bring...
systems, preferred Astute ePC, Wilke CRS or ZenDesk or SalesForce Service Cloud. Experience demonstrating strong relationship...
consumer product liability claims. Experience with contact center systems, preferred Astute ePC, Wilke CRS or ZenDesk...
Zendesk ticketing system as the primary support platform, managing incoming requests primarily via email and extending support... systems (especially Zendesk usage or administration), business processes, training, and knowledge content administration...
system (CSM) experience (e.g., Jira, Zendesk, ServiceNow, Salesforce Case Management). Familiarity with formal Change...
system (CSM) experience (e.g., Jira, Zendesk, ServiceNow, Salesforce Case Management). Familiarity with formal Change...