Production Software Support Engineer
to Have’s: Experience with ticketing systems such as Jira, ServiceNow, or Zendesk. Experience supporting SaaS or web-based applications...
to Have’s: Experience with ticketing systems such as Jira, ServiceNow, or Zendesk. Experience supporting SaaS or web-based applications...
Center, Service Desk/ITSM, or adjacent CX/EX workflows (e.g., Salesforce, ServiceNow, Zendesk, ITIL/KCS). Credible...
-oriented approach Familiarity with APIs, data analysis, and debugging workflows Experience using tools such as Zendesk...
technical support for developing situations affecting the secondary marketplace landscape Work daily with tools like Zendesk...
to learn new software tools on the job Preferred Qualifications Knowledge of Zendesk, ChurnZero, or HubSpot Experience...
with Excel and Microsoft Suite is required Preference of Zendesk experience Demonstrated ability to deliver results in a fast...
Document customer interactions clearly and consistently in our support platform (Zendesk) Collaborate cross-functionally... and tools (Zendesk, Notion, Google Workspace, etc.) A proactive mindset - you look for ways to improve both customer...
, speak, and write) is a plus Exemplary verbal and written communication skills Experience with Zendesk a plus Commitment...
robust pipelines, connecting platforms such as Airtable, Aspera, Jira, and Zendesk - Partner with data taxonomist who ensure...
(ServiceNow, Zendesk, Cherwell, SolarWinds Web Help Desk) Preferred Qualifications Bachelor’s degree in Information...