/Einstein), Oracle applications, ServiceNow/Zendesk, MuleSoft/Workato, and internal APIs Build the reusable connector... defense, data leakage prevention, output filtering, PII handling in production pipelines ServiceNow or Zendesk...
Support & Zendesk Tickets – Update Tango as needed with any changes to AP payments/AR billings and submit Zendesk tickets...
and precision. Responsibilities Respond to incoming support tickets from customers received via email or phone using Zendesk... of a ticketing system such as Zendesk, Intercom, Freshdesk, etc. Must have an analytical mindset and ability to troubleshoot/test...
with ticketing systems (ServiceNow, Jira, Zendesk, etc.). Experience maintaining technical documentation, support logs, and inventory...
Familiarity with AI integrations within CRM or helpdesk platforms (e.g., Salesforce Einstein, Zendesk...
multiple channels with ease (Zendesk, Outlook, Teams) Follow escalation paths and document your work so the whole team gets...
-paced, global team environment. Nice to Have Experience with Zendesk, Helpshift, Intercom, or similar tools...
Support & Zendesk Tickets – Update Tango as needed with any changes to AP payments/AR billings and submit Zendesk tickets...
in Zendesk, and raise tickets in the E-Strategy AMS ticket system: intake, clarification, business-impact assessment... support experience with SLA discipline (Zendesk, ServiceNow, or equivalent) Strong troubleshooting instinct and clear written...
multiple channels with ease (Zendesk, Outlook, Teams) Follow escalation paths and document your work so the whole team gets...