Experience with help desk software (ZenDesk, Oracle etc.) preferred Experience with payment processors (Braintree, PayPal...
1 contact for employee and manager inquiries, resolving issues and escalating as needed via Zendesk ticketing tool... and willingness to learn many systems. Exposure to Ticketing Systems such as Zendesk, ServiceNow or other similar systems...
experience with Zendesk or similar CX platform Familiar with AETNA, UHC and other portals Prior administrative experience...
, such as CRM, Zendesk, and other systems or tools as needed. They also assist with training agenda creation, creating/updating SOPs... new and existing CSS staff on our internal systems (CRM, Online Remedy, Starfruit, Five9, and Zendesk), departmental...
IT Support to all levels of an organization Experience using a Ticketing System (i.e., ZenDesk, ServiceNow...
. Optimize ticket management processes within the RPM Ticketing system (Zendesk), contributing to SLA improvement strategies...
of CRM platforms (e.g., Salesforce, Zendesk) and rapid, accurate data entry skills. Communication: Exceptional written...
Experience with help desk software (ZenDesk, Oracle etc.) preferred Experience with payment processors (Braintree, PayPal...
like Zendesk, Jira, Salesforce, or similar platforms You have 1+ years of experience in a high-impact, customer-facing support...
Zendesk core features, including ticket forms, tags and custom fields, dashboards, and automations Contribute to and support... Preferred Skills and Experience Experience with customer support platforms, such as Zendesk Experience or familiarity...