with computer programming or a help-desk background answering live chats and emails is desirable. Use of Zendesk is desirable...
Experience using CRM and customer support platforms such as Zendesk, Salesforce Service Cloud, Freshdesk, HubSpot, Intercom... Live chat platforms and ticketing systems CRM software (Zendesk, Salesforce Service Cloud, Freshdesk, HubSpot, Intercom...
with computer programming or a help-desk background answering live chats and emails is desirable. Use of Zendesk is preferred...
onboarding and support Use CRM and sales automation tools (e.g., Salesforce.com, 6Sense, Pardot, Zendesk) to manage pipeline... with sales automation platforms such as Salesforce.com, 6Sense, Pardot, or Zendesk Proven ability to navigate complex sales...
phone calls and tickets through CRM Software (Zendesk) during working hours. Other tasks and projects as assigned...
(Lambda, S3, DynamoDB, API Gateway) CRM platforms (Salesforce, Zendesk, ServiceNow, and custom CRMs) Enable omnichannel...
as needed. Knowledge of call center metrics and KPIs. Proficiency with CRM and call center systems (Salesforce, Zendesk, Five9, or similar...
enterprise SLAs, incident response, and customer support operations. Hands-on experience with Zendesk, Zoho Desk, Salesforce...
collaboration Responsibilities Respond to 10-12 customer tickets per day via Zendesk, meeting quality standards Troubleshoot.... Zendesk, Jira), and data visualizations (e.g. Mode) Preferred: 6+ months of experience supporting technical projects...
) and other common SaaS tools such as Jira, CSI, SFDC and Zendesk. Practical exposure to evaluating the transparency, explainability...