Senior Manager, Customer Success
Exposure to DOT/FMCSA compliance, continuous monitoring, international screening or tenant screening Freshdesk, Zendesk...
Exposure to DOT/FMCSA compliance, continuous monitoring, international screening or tenant screening Freshdesk, Zendesk...
with enterprise platforms such as ServiceNow, Jira Service Desk, Zendesk, Workday, or Okta Familiarity with Linux and Windows...
Familiarity with AI integrations within CRM or helpdesk platforms (e.g., Salesforce Einstein, Zendesk...
with enterprise platforms such as ServiceNow, Jira Service Desk, Zendesk, Workday, or Okta Familiarity with Linux and Windows...
., ServiceNow, Zendesk, JIRA) for tracking escalations and resolutions. Knowledge of networking concepts, including VLANs...
as requested. Assist with customer response efforts on Zendesk to JSCo staff as requested by the Yardi Systems Manager...
tickets in Zendesk, following SOPs and macros to deliver consistent, on-brand communication Keep SOPs and macros current... Qualifications Working history with Zendesk, Asana, or similar CS/ticketing platforms Familiarity with marketplace platforms...
in a help desk or technical support role. Zendesk and JIRA or comparable ticket management software Previous experience...
Do: Own outbound strategic alliances with enterprise platforms, Salesforce, ServiceNow, Oracle, Workday, Zendesk, NVIDIA...
would be an advantage: Customer support platforms such as Zendesk, Helpshift, Salesforce, Intercom, or similar tools. Microsoft Office...