, and customer support tools, including ticketing systems such as ServiceNow, Zendesk, or Jira Service Management Knowledge...
considered. Familiarity with ticketing or queue management platforms (Freshservice, ServiceNow, Zendesk, Jira, or similar...
competing priorities and tasks Familiarity with JIRA, Zendesk, and TestRail Willing to learn and share your knowledge...
, chatbots, or content optimization for AI consumption Experience managing Help Center platforms (Zendesk Guide, Intercom...
and Engineering team, which includes former leaders from Zendesk, Genesys, and Five9. We’re looking for candidates who...
. Zendesk Experience. Service Now Experience. Hands-on experience working in a data center/critical facility, including UPS...
projects Experience working with ticketing systems (e.g., Zendesk, Salesforce Service Cloud, Freshdesk) Familiarity...
(i.e., Zendesk, Confluence, ManageEngine) Requirements: Pursuing a bachelor's degree in information technology, computer...
customer records during and after each customer contact in the Zendesk and JIRA systems Understand and determine the cause...
and Engineering team, which includes former leaders from Zendesk, Genesys, and Five9. We’re looking for candidates who...