Tech Support Specialist II
., ServiceNow, Zendesk, JIRA) for tracking escalations and resolutions. Knowledge of networking concepts, including VLANs...
., ServiceNow, Zendesk, JIRA) for tracking escalations and resolutions. Knowledge of networking concepts, including VLANs...
multiple channels with ease (Zendesk, Outlook, Teams) Follow escalation paths and document your work so the whole team gets...
/Einstein), Oracle applications, ServiceNow/Zendesk, MuleSoft/Workato, and internal APIs Build the reusable connector... defense, data leakage prevention, output filtering, PII handling in production pipelines ServiceNow or Zendesk...
with enterprise platforms such as ServiceNow, Jira Service Desk, Zendesk, Workday, or Okta Familiarity with Linux and Windows...
, access, printer, and peripheral issues. Manage and document support requests through Zendesk or a comparable ticketing..., patching, and access controls. Experience supporting backup and recovery technologies. Experience using Zendesk...
with ticketing systems (ServiceNow, Jira, Zendesk, etc.). Experience maintaining technical documentation, support logs, and inventory...
multiple channels with ease (Zendesk, Outlook, Teams) Follow escalation paths and document your work so the whole team gets...
, and ZenDesk Strong verbal and written communication skills with excellent presentation abilities Ability to manage multiple...
Support & Zendesk Tickets – Update Tango as needed with any changes to AP payments/AR billings and submit Zendesk tickets...
, and SaaS products (Google Suite, Dropbox, etc) Familiar with SaaS ticketing systems (Zendesk, ServiceNow, etc) Installing...