are a plus. Some experience with SaaS customer service or a client-facing help-desk background answering live chats and emails. Use of Zendesk...
such as Salesforce, Zendesk, Qualtrics, or Medallia. Certifications in Customer Experience (e.g., CCXP) or related disciplines. Proven...
, ServiceNow, Zendesk, or similar. Documentation Tools: Proficiency in using documentation tools and platforms (e.g., Hudu, Ninja...
(e.g., Zendesk, Salesforce). Exposure to AI-driven customer support tools, such as chatbots or automated ticketing systems...
systems and escalating issues to Level 2 support or senior team members as needed. Support ticket resolution through Zendesk... 11 and Microsoft 365 (Teams, SharePoint, Exchange). Familiarity with IT ticketing systems like Zendesk or similar...
metro and willing to commit to a hybrid schedule. Responsibilities Monitor Zendesk queue and action tickets in a timely... preferred;experience may be substituted. Prior experience working with ticketing systems such as Zendesk or Jira. Strong...
patterns, and robust automation workflows that coordinate actions across tools like Zendesk, Salesforce, and internal services... with integrating with CRM and support systems (e.g., Salesforce, Zendesk) An A-player mindset with a strong bias for action: you raise...
Answer support tickets within ZenDesk and Zoom phone to ensure workers have a positive experience Attend and participate...
such as Intercom, Zendesk, or similar systems You have strong attention to detail and maintain clear and accurate case documentation...
(i.e. macros and advanced formulas). Exposure/experience with SAP and/or Zendesk Medline Industries, LP, and its subsidiaries...