Director, Customer Support
, ecommerce, or analytics background. Familiarity with Zendesk, Assembled, and Looker. Designed or launched a premium or tiered...
, ecommerce, or analytics background. Familiarity with Zendesk, Assembled, and Looker. Designed or launched a premium or tiered...
device management Experience working with an IT Service Management ticket system (Service Desk Plus, Service Now, Zendesk...
Monitors queues for new case assignments using tools such as Salesforce.com and Zendesk. Utilize Salesforce.com application...
if: Bachelor's degree or higher, or equivalent Minimum of 1+ years in a similar role Basic knowledge of Zendesk Ability...
, or a ticketing system such as Jira Service Management, Freshservice, or Zendesk. Experience supporting a distributed, multi-office...
systems (ServiceNow, Jira, Zendesk, Freshservice, BMC), HR feeds, MDM, SSO, zero‑touch provisioning, mobile threat defense...
in Zendesk, meeting channel SLAs Hold substantive product conversations with prospective members, going well beyond surface... simultaneously;Zendesk, AWS Connect, or comparable CRM/telephony experience preferred Strong written communication for chat...
such as ServiceNow, Jira, or Zendesk. Strong written and verbal communication skills, with the ability to explain technical concepts... Management, Zendesk). Basic knowledge of SQL databases, web browsers, and cloud environments (AWS preferred). Understanding...
) concepts. SQL: basic querying for data extraction. Exposure to ITSM or ticketing tools (Freshdesk, Jira, Zendesk...
Have strong Excel skills (a must!) - bonus points for familiarity with Looker, Zendesk, or HubSpot Thrive working independently...