- you route it correctly, follow up, and make sure the customer isn't left waiting. You'll work across Zendesk, internal tooling...
customer service technology platforms such as Salesforce, Five9, Genesys, NICE, Amazon Connect, Zendesk, or similar customer...
, not raw data ● Zendesk and franchisee support operations. Ticket volume, response and resolution times, escalation patterns... where accuracy was measured. Strong Salesforce across reporting, dashboards and data governance. Zendesk, capacity planning or vendor...
and interpreting court records (criminal & civil) Completing and updating cases in Zendesk ticketing system Fulfilling orders...
). Experience utilizing Customer Success platforms (e.g., ChurnZero, Gainsight), CRMs (Salesforce), and ticketing tools (Zendesk...
Familiarity with ticketing systems such as Zendesk, Freshdesk, or Jira Strong written and verbal communication skills Ability...
role, you will own the systems, workflows, and analytics that power PX - including administration of Planhat and Zendesk... and product owner for Planhat and Zendesk - health scoring, playbooks, workflows, triggers, SLAs, routing, Salesforce integrations...
Configure One Magento Google Docs / Sheets RingCentral Zendesk Knowledge of sales order, RMA, shipping, customer...
fiction and/or ecommerce. Experience creating decks and memos is a plus. Experience with Zendesk is a plus. Previous...
, or other high-stakes support environments. Experience using Zendesk or similar ticketing platforms Ability to interpret dashboards...