troubleshooting tools (e.g., Wireshark, FFmpeg, debugging IDEs) and ticketing/CRM systems (e.g., Zendesk, Salesforce). Excellent...
, Zendesk, ensuring timely and effective support delivery. Communications are primarily conducted via email, leveraging Zendesk...., Zendesk) Confidence in public speaking and presenting updates during HR meetings or calls. Exceptional customer service...
is a strong advantage. Experience with Salesforce CRM and various customer success tools such as Zendesk, HubSpot, MixPanel and Gainsight...
, FFmpeg, debugging IDEs) and ticketing/CRM systems (e.g., Zendesk, Salesforce). Excellent communication skills, with the...
nicely to each other and other systems. Get ready for a lot of tickets! You'll manage a high volume of requests via Zendesk...., via Zendesk or a similar ticketing system). You pride yourself on being a sharp problem-solver and are highly detail...
, Zendesk, ensuring timely and effective support delivery. Communications are primarily conducted via email, leveraging Zendesk...., Zendesk) Confidence in public speaking and presenting updates during HR meetings or calls. Exceptional customer service...
/ Salesforce Experience. Zendesk Experience. Service Now Experience. Received EPA 608. Trained in NFPA70E. PHYSICAL WORK...
services as directed and ensure they are properly documented in Zendesk in a timely manner 10. Participates in court hearings...
Management (ITSM) & Governance Implement and manage ITSM processes (incident, problem, change, request) using tools like Zendesk... Networking Basics: TCP/IP, VLANs, VPN, Wi-Fi troubleshooting ITSM Platforms: Zendesk, ServiceNow, Jira, or similar Web...
, and integrations with CRM and ticketing platforms (Salesforce, ServiceNow, Zendesk, etc.). Experience with AI-driven customer support...