, Zendesk, BMC Helix) Basic understanding of networking and connectivity concepts (e.g., VPN, Privileged Access Workstations...
ZenDesk, ensuring they are set up for success so they can deliver quality care to our members Identify provider needs... and systems, including: Using ticketing/CRM or operations tools (e.g., Zendesk, Salesforce, Jira, or similar), and Learning...
to the proper point of contact Manage and organize authentication Zendesk inbox Track post corrections found...
in a decentralized environment Desired Characteristics: Experience with SAP Master Data Governance (MDG) and Zendesk Experience...
support tools and internal systems (Zendesk experience preferred) Reliable internet connection and distraction-free workspace...
how to use metrics to guide decisions. Experience with tools like Zendesk, Monday.com, CRM systems, or similar platforms... years (Required) Zendesk: 3 years (Preferred) E-Commerce: 3 years (Preferred) Location: Newport Beach, CA 92658...
. What You Will Be Doing: Help Desk & Customer Support Manage and resolve Zendesk tickets, inbound calls, and live chat with timely follow... Preferred CompTIA A+ certification (or willingness to obtain) Zendesk or comparable CRM/ticketing platform experience MDM...
, including accurate CITY/Zendesk hygiene, use of TC workflows, escalation pathways, and coverage processes Monitor dashboards...
to understand Experience working with Zendesk Guide or similar help center platforms Detail-oriented with excellent...
, Zendesk, JIRA) for tracking escalations and resolutions. Knowledge of networking concepts, including VLANs, firewalls, DHCP...