Account Manager
: Experience in Microsoft Suite (Outlook, Teams, Excel, Powerpoint) is preferred. Proficiency in SalesForce, Planhat, ZenDesk...
: Experience in Microsoft Suite (Outlook, Teams, Excel, Powerpoint) is preferred. Proficiency in SalesForce, Planhat, ZenDesk...
, or operations Previous experience in real estate a plus Previous experience working with enterprise technology (Zendesk...
systems quickly. Experience with customer relationship management and support tools such as HubSpot CRM, Salesforce, Zendesk...
, and special engagements. Manage incidents and requests in an ITSM platform (e.g., Zendesk, ServiceNow), demonstrating...
with LMS, QA, and KB tools (e.g. Klaus, Zendesk Knowledge) Excellent facilitation, coaching, and communication skills Fluent...
Unassigned and Assigned Zendesk tickets Answer inquiries and questions related to basic information related to medical leaves...
tool for the job. About this role As Udemy transitions from Zendesk to Salesforce Service and Experience Clouds...
plan Review and optimize ticketing system (Zendesk and/or other) regularly for improved support to partners Identify...
Monitoring and Management (RMM) tools like NinjaRMM and ticketing systems such as Autotask PSA, ServiceNow, or Zendesk...
, Zendesk) Excellent communication skills — must translate technical details to customers and internal teams Valid driver...