systems quickly. Experience with customer relationship management and support tools such as HubSpot CRM, Salesforce, Zendesk...
: Experience in Microsoft Suite (Outlook, Teams, Excel, Powerpoint) is preferred. Proficiency in SalesForce, Planhat, ZenDesk...
, and verbal);knowledge of secondary languages are a plus. Experience using a helpdesk ticketing system (Zendesk...
tool for the job. About this role As Udemy transitions from Zendesk to Salesforce Service and Experience Clouds...
Monitoring and Management (RMM) tools like NinjaRMM and ticketing systems such as Autotask PSA, ServiceNow, or Zendesk...
with LMS, QA, and KB tools (e.g. Klaus, Zendesk Knowledge) Excellent facilitation, coaching, and communication skills Fluent...
/ Salesforce Experience. Zendesk Experience. Service Now Experience. Hands-on experience working in a data center/critical...
, Zendesk) Excellent communication skills — must translate technical details to customers and internal teams Valid driver...
, Zendesk) Excellent communication skills — must translate technical details to customers and internal teams Valid driver...
plan Review and optimize ticketing system (Zendesk and/or other) regularly for improved support to partners Identify...