: Customer Service Support Lead on intake and responses to consumer inquiries via phone, email, and chat via ZenDesk platform... with Microsoft Office including Outlook, Word and Excel. Prior experience with ZenDesk and e-commerce. Strong communication...
Project Lead and tools teams to support platform changes, UAT, and rollout readiness for systems like Zendesk, QA tools, WFM... knowledge of BI tools (e.g., Power BI, Tableau). Familiarity with CX platforms such as Zendesk, Salesforce, QA/WFM tools...
Project Lead and tools teams to support platform changes, UAT, and rollout readiness for systems like Zendesk, QA tools, WFM... knowledge of BI tools (e.g., Power BI, Tableau). Familiarity with CX platforms such as Zendesk, Salesforce, QA/WFM tools...
, zendesk, freshdesk, BMC remedy, SolarWinds, incident monitoring, application performance, network performance, alert analysis...
with CRM software (e.g., Zendesk, Salesforce) and general office software (Microsoft Office Suite, Google Workspace). High...
and written communication skills suitable for different audiences. Desired Jira Service Desk, Salesforce, and/or Zendesk...
) workflow mngt app as ZenDesk, ServiceNow, Ivanti, BMC Helix: 4 years (Preferred) network systems management: 4 years...
and written communication skills suitable for different audiences. Desired: Jira Service Desk, Salesforce, and/or Zendesk...
with CRM software (e.g., Zendesk, Salesforce) and general office software (Microsoft Office Suite, Google Workspace). High...
, NPS, ticket backlog). Implement and optimize support tools and systems (Zendesk, Freshdesk, Jira, or similar). Identify... technologies. Experience with ticketing and support tools (Zendesk, Jira, Freshdesk, ServiceNow, etc.). Strong problem-solving...