using the IT service management tool (e.g., Zendesk, Jira Service Management) Provide first-level support for: Windows... with: Microsoft AD/Entra ID (Azure AD) Microsoft Intune or other endpoint management tools ITSM/ticketing systems (Zendesk, Jira...
, Datadog, Jira, Salesforce, Zendesk, or similar systems. Understand monitoring and observability well enough to reason...
through the Conference Quality Zendesk alias. Draft responses or escalate issues as appropriate. Support ongoing..., Excel, Word, ZenDesk, Google Docs, and database systems. Strong Organizational skills with a keen attention to detail...
Mavenlink, Zendesk, and Dropbox. Supervise daily activities of a small team of Learning Consultants, helping prioritize...
etc. -- and what we should do about it Help project manage enhancements/changes to tech stack for CX (including Zendesk, Gainsight, Decagon...
automation Experience with ticketing systems such as Jira, Zendesk, or ServiceNow Basic understanding of networking, Windows...
, workflows, and tooling in Zendesk. Create automations that remove repetitive work and speed up resolution. Turn support... everything, and let the numbers guide where you focus. Deep familiarity with Zendesk and a genuine excitement for building automations...
with tools like HubSpot, Salesforce, Zendesk, Salesmsg, AirCall, SamCart, or similar is a plus. Proficiency in Google Workspace...
breaks Must be proficient in MS Word, MS Excel, Outlook, Zendesk experience is a plus! Ability to deal with stressful...
center platforms such as Five9, Verint, Zendesk, Salesforce, or similar systems. Experience with voice, chat, text...