Contribute to internal knowledge sharing and product feedback loops Operational Responsibilities Manage tickets in Zendesk... customer and the ability to tailor communication for the given audience Working knowledge of Wireshark and Zendesk Technical...
, Google Suite, Zendesk, Claude, Zoom, Gong, Jira, GitHub, Loom. What success looks like Customers trust you as a credible...
of ZenDesk, Ticketmaster Archtics (or similar ticketing system) : What We Offer Compensation: This is a non-exempt position...
, Atlassian (Jira and Confluence), Zendesk, and Microsoft 365. Define the integration architecture between business systems.... Deep familiarity with the tools in scope: Salesforce, Atlassian, Zendesk, Microsoft 365, Slack, and AI productivity...
difficult or sensitive client conversations Bonus Points if: You have experience with Zendesk or a similar customer support...
Proficiency: Expertise in ITSM platforms (e.g., ServiceNow, Jira Service Management, Zendesk) and automation tools. AI & Data...
behavior to determine root cause Ticket & Queue Management Manage Zendesk tickets, calls, and chats with strong... for technology and their work Working knowledge of Zendesk De-escalation techniques Strong empathy for the customer and the...
behavior to determine root cause Ticket & Queue Management Manage Zendesk tickets, calls, and chats with strong... for technology and their work Working knowledge of Zendesk De-escalation techniques Strong empathy for the customer and the...
, ServiceNow, Zendesk, or similar. Documentation Tools: Proficiency in using documentation tools and platforms (e.g., Hudu, Ninja...
products (Google Suite, Dropbox, etc) Familiar with SaaS ticketing systems (Zendesk, ServiceNow, etc) Installing...