and Management (RMM) tools like NinjaRMM and ticketing systems such as Autotask PSA, ServiceNow, or Zendesk. Documentation & Process...
, GRR, and churn drivers. Proficiency with CS platforms, ticketing systems (Zendesk, Salesforce Service Cloud), and PSA...
, Salesforce, Zendesk etc.) Log analysis using a SEIM product (Splunk, ElasticSearch, etc) Database technologies and SQL...
and the problems they solve Familiarity with Support tools such as Zendesk, Intercom, Confluence, and Linear Familiarity...
+ QA, localization + QA, art + game audio) Familiarity with player support platforms and QA tooling (e.g. Zendesk...
with helpdesk ticketing systems (e.g., Zendesk, Jira Service Management). Excellent problem-solving and analytical skills...
) Experience with ZenDesk software (preferred) Experience with ePic software (preferred) Benefits Compensation $20-$22/hr...
platforms (e.g., Zoho, Zendesk, Salesforce, HubSpot). Intermediate Excel skills (pivot tables, data validation, charts...
, localization + QA, art + game audio) Familiarity with player support platforms and QA tooling (e.g. Zendesk, Salesforce Service...
, localization + QA, art + game audio) Familiarity with player support platforms and QA tooling (e.g. Zendesk, Salesforce Service...