or customer success roles Familiarity with tools like Zendesk, Freshdesk, or similar platforms Bilingual abilities...
English communication (verbal + written) Experience with: Customer support platforms (e.g., Zendesk, Freshdesk...
Monitoring and Management (RMM) tools like NinjaRMM and ticketing systems such as Autotask PSA, ServiceNow, or Zendesk...
day/weekly performance, and presenting findings to the leadership team as needed. Oversee multiple Zendesk queues...), and Service Level Agreements (SLAs) Experience managing case or issue resolution queues (e.g., Zendesk, Salesforce, Jira...
service tool data (e.g., Zendesk) Hands-on experience running A/B tests and experiment design Benefits of working...
), support platforms (Zendesk), integration and orchestration tools (Workato), AI platforms (Relevance AI), and enterprise search...
, Salesforce, Zendesk) and diagnostic utilities. Excellent communication, leadership, and cross-functional collaboration skills...
, and resolutions within the Zendesk ticketing system, escalating issues appropriately and maintaining a high-volume queue..., DNS, and DHCP. Experience with a ticketing system (Zendesk preferred) and strong documentation habits to support a high...
and corrective actions. Experience with modern support platforms, tools, and customer portals (e.g., Zendesk, ServiceNow, Salesforce...
such as Autotask PSA or Zendesk. Networking Expertise: In-depth understanding of networking protocols, IP addressing, DNS, DHCP, VPNs...