and resolving requests using ticketing systems (e.g., Zendesk). Strong customer service, troubleshooting, and problem-solving...
independently upon request or in support of independent initiatives Provides Tier 3 support via Zendesk helpdesk Required Skills...
products is required (Genesys, NICE, Talkdesk, Zendesk, Dialpad, 8x8, etc.) Hands-on leadership of AI BOT / ChatBOT / AI Agent... Center Architecture. 3. Contact Center Platform Delivery experience such as (Genesys, NICE, Talkdesk, Zendesk, Dialpad, 8x8...
. RESPONSIBILITIES Customer Support & Troubleshooting Serve as a primary point of contact for customer inquiries via Zendesk (& Zoom... & Troubleshooting Tools: Zendesk, Jira, Salesforce, Glean, API debugging tools, Browser Dev Tools. B2B SaaS Product Expertise...
for the GTM Tech Stack (excluding dedicated Zendesk management). This includes managing support tickets and account-level... ownership (e.g., Zendesk), with a focus on systems that feed into ROI and adoption reporting. QUALIFICATIONS 3+ years...
in hybrid cloud/on-prem environments. Experience using issue tracking systems (e.g., Jira, ServiceNow, Zendesk) and managing...
, and CRM tools (e.g., Salesforce, Zendesk, HubSpot, Tableau, BigQuery, or SQL). Operational Scrappiness: You have a proven...
/ Salesforce Experience. Zendesk Experience. Service Now Experience. Hands-on experience working in a data center/critical...
expertise. Essential Duties & Responsibilities Manage customer communications via Zendesk, ensuring timely and professional...
and event-driven patterns, and robust automation workflows that coordinate actions across tools like Zendesk, Salesforce...., Salesforce, Zendesk) Systems & Architecture Track record designing end-to-end integration architectures across multiple...