. Strong experience with Zendesk and/or Salesforce strongly preferred. Certified Salesforce Administrator a plus. You are familiar...
. Experience using customer support platforms (Zendesk, Freshdesk, Salesforce, etc.)....
with ticketing systems (e.g., Zendesk, Jira) and knowledge bases Must have excellent verbal and written communication skills...
Teams, and Word. Responsibilities: Responds to a variety of benefit inquiries in a timely manner through email and Zendesk...
analyses, and author pipelines via SQL-based ETL frameworks Improve the hygiene and usability of operational data (Zendesk...
analyses, and author pipelines via SQL-based ETL frameworks Improve the hygiene and usability of operational data (Zendesk...
, and cloud telephony integrations Experience with CRM integrations (Salesforce, Microsoft Dynamics, ServiceNow or Zendesk...
. Handle escalated billing tasks. We could be a match if: Basic knowledge of Zendesk and familiarity with similar tools...
and final signoff Research and respond ZenDesk tickets to ensure tickets are assigned, followed up, then resolved timely...
operations, or the college athletic recruiting landscape is a plus Familiarity with tools like Zendesk, Salesforce...